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MS IT AcademySoftware Solutions Soft Skills

Professional Development

Soft skills and professional development are overlooked in training. Ironically it’s often soft skills that most directly effect a company's image, profitability, and market standing. Why? Because it’s the soft skills that matter the most to a customer. People who have completed a course dealing with every day human interaction are better prepared to server, problem solve, and interact with others.  This leads to customer satisfaction.

Training in communications, management, and leadership will make sure your employees put your company’s best face forward- setting you on a path to success.

List of Classes

Communication

  • Advanced Interpersonal Communication 
  • Business Writing
  • Effective Presentations 
  • Employee Performance 
  • Frontline Leadership 
  • Grammar Skills
  • Negotiating 
  • Organizational Behavior 
  • Organizational Communication 
  • Project Teams 
  • Team Participation 
  • Virtual Teams

 

Customer Service

  • Customer Service: Listening, Responding, and Resolving
  • Customer Relationship Management 
  • Excellence in Service: Basic
  • Excellence in Service: Advanced

 

Ethics

  • Business Ethics 
  • Business Etiquette 
  • Cross-Cultural Business Communication 
  • Diversity 
  • E-mail Etiquette 
  • Sexual Harassment Prevention

 

Finance

  • Budgeting 
  • Business Accounting 
  • Business Finance 
  • Financial Management: Advanced 
  • Financial Management: Basic

Management

  • Change Managemen
  • Coaching 
  • Conducting Meetings 
  • Correcting Performance Problems 
  • Managerial Leadership 
  • Managing Business Risk 
  • Managing Performance 
  • Mentoring
  • Motivation Identifying, Planning, and Implementing
    • Organizational Learning
    • PMP Certification: Project Management Basics
    • Presentations: Preparing, Developing, and Delivering
    • Professional Selling Over the Phone
    • Project Management Essentials
  • Project Management: Advanced
  • Project Management: Basic
  • Project Management: Intermediate
  • Quality Management 

 

Personal

  • Business Problem Solving 
  • Creativity and Innovation 
  • Career Development
  • Interviewing Skills 
  • Medical Terminology
  • Moving from Technical Professional to Manager 
  • Organizational Skills 
  • Strategic Decision Making 
  • Time Management Skills

 

Sales

  • Sales Prospecting, Qualifying, and Completing
  • Sales Management 
  • Sales Skills: Advanced 
  • Sales Skills: Basic

 



Create teams, develop leaders, manage resources

Soft skills are an important part of organizational success. Businesses, are generally more prosperous if they train their staff to use these skills.

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Mastering the technology in your work environment 

Technology drives businesses of today.  No matter what the industry emails, budgets, presentations, data analysis, and networks dominate the every workplace.

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Outsource your training needs to a proven partner

Create, promote, and manage an organizational learning program.  The program can offer instructor led, and online content.  Knowledge management made easy.

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Access to just the right software training — anytime

Microsoft E-Learning products provide a thorough learning experience by incorporating features designed to improve your proficiency and boost your productivity.

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